Technical Writer · Instructional Designer · Training Coordinator

I write the docs.
I build the training.
I help who needs it.

I'm Kyle Bush, a technical writer, instructional designer, and training coordinator. I develop learning experiences through written documentation, interactive eLearning courses, and instructor-led classes that connect people with the product information and on-the-job training they need to succeed.

Trusted experience

Companies I've worked with

Dana IncorporatedAutomotive Manufacturing

Wrote SOPs and implementation docs for floor employees and management
Built visual machine operation and maintenance guides
Set documentation and training standards for a new corporate education function

StrykerMedical Technology and Software

Wrote implementation and system admin guides for software used by 500+ people
Turned FDA-compliant regulatory content into clear, user-friendly training
Cut content redundancy by over 60% working with SMEs and leaders

Vocera CommunicationsClinical Collaboration and Communication

Created user guides, courses, and training workflows for patient management software
Built a library of doc and course templates for future releases
Designed a scalable training framework for a new corporate education team

Extension HealthcarePatient Alarm Management Software

Wrote design specs, customer manuals, and knowledge base articles for 300+ users
Built the company's first interactive, fully simulated training module
Managed doc repositories and training portals, closing 500+ Agile tickets

Education & Skillset

Education

Indiana University

B.S. Informatics StudiesLuddy School of Informatics, Computing, and Engineering
B.A. English LiteratureCollege of Arts + Sciences

Certificates

Technical Writing OneGoogle
Technical Writing TwoGoogle
Technical Writing for AccessibilityGoogle
Prompt EngineeringFreeAcademy.aiView certificate ↗

Expertise

User guidesInstallation & implementation guidesAPI documentationSOPsFDA-compliant documentationPeer reviewADDIE/SAMBloom's TaxonomyStoryboardingMicrolearningAccessibility (508, WCAG)Agile/ScrumHealthcare ITEHR systemsHIPAAManufacturing operations

Tools

MadCap FlareDITA/XML (Oxygen)MarkdownHTML/CSSConfluenceArticulate 360Articulate StorylineAdobe CaptivateCamtasiaAdobe PhotoshopCornerstoneLitmosEdubriteBlackboardGitHubJiraPythonJavaScriptRubyC++Regular expressionsChatGPTAI voiceover

What I do

Three ways I help teams

I have helped companies document, design, and implement learning experiences in a variety of ways.

Technical Writing

Clear, tested documentation for the people who build, use, and support the products.

End user guides and troubleshooting
System Administration and Implementation Engineering runbooks
Visual work instructions

Instructional Design

Practical, measurable training for stakeholders and customers.

ADDIE framework eLearning development
Kirkpatrick Model design and evaluation
Screen recorded procedural demonstration

Training Coordination

Scheduling and delivering a positive live experience.

Schedule, assign, and evaluate classroom events
Go-Live and user onboarding training
Full curriculum development with objective-based learning

Featured work

Portfolio

Take a look at a few of the things I have developed in my career.

eLearning course series

HIPAA Security Awareness Courses

A series of short, self-paced security awareness courses for a small healthcare facility in need of essential HIPAA training. These courses are part of a broader curriculum of compliance training I have designed for small clinical facility clients.

TC-101Phishing and Social EngineeringSpot warning signs in emails, texts, calls, and visitors, then pause, check, and report.About 20 min · 9 lessonsLaunch course ↗ TC-102Passwords, MFA, and Account SecurityBuild strong passphrases, protect your login, and know what to do with an unexpected sign-in prompt.About 20 min · 7 lessonsLaunch course ↗ TC-103Safe Devices, Email, Texting, and Remote WorkKeep patient information safe on work devices, in messages, and when working away from the office.About 20 min · 7 lessonsLaunch course ↗ TC-104Using AI Tools Safely at WorkUse only approved AI tools, know what never to enter, check the output, and report mistakes right away.About 15 min · 7 lessonsLaunch course ↗

Rise 360HIPAAScenario-based learningMicrolearning

View all courses →View on GitHub →

End-user documentation

Google Maps on the Web: User Guide

I created a user guide for first-time users of the popular Google Maps (desktop version) to highlight how basic features and software functionality should be documented.

1 guide: 10 annotated screenshots, quick-start card, troubleshooting and FAQ

User guideScreenshotsTask-based writing

Read the guide →

Developer docs

MedNotate CLI

I created a tool that extracts structured patient data from a note file primarily to learn how to manage and update a code project in GitHub, and to also produce the developer documentation associated with it.

3 documents: README, CLI reference, user guide

Node.jsCLI referenceGitHub

View the user guide → View the developer documentation →

Developer docs

ShiftLog CLI

I created this tool for a manufacturing client to improve the handover process for a ring-and-pinion production line, and then provided documentation for supervisors to use it.

4 documents for supervisors and plant IT

Docs-as-codeCLI referenceManufacturing

View the operator's guide →

Referrals

What colleagues say

Kyle made our classroom a really comfortable experience. I was unsure if my attendance was going to be helpful to me, and not only did he explain the system administration concepts well but he made me feel assured I wasn't going to be left behind. I knew very quickly I had misjudged the class.

JenniferClient administrator

Let's work together

Have a role or project in mind?

I'm open to technical writing, instructional design, and training roles, remote or in the Fort Wayne area. Email is the fastest way to reach me.

I write the docs.I build the training.I help who needs it.